DriveRent Baku: booking, handover photo, and contract on one card
Expanded case from an on-site customer review. Operational details are descriptive; the company name appears in the published review.
- DriveRent Baku
- Operations lead — Rashad Mammadov
- ~25 vehicles
Problem
- Bookings lived in Excel, handover photos in WhatsApp, contracts in a separate folder.
- Morning checks meant opening three sources; answers about the same car disagreed.
- Extension requests got lost in chat; the calendar lagged.
Implementation
- Fleet list and active bookings moved into the Triptoco panel.
- Handover protocol attached to the reservation card (media + mileage).
- Contract templates joined the same flow; Google Drive folders per booking.
Results
- Morning occupancy check shortened by ~10 minutes per team estimate.
- Operators open booking, photo, and contract from one reservation card.
- Fewer “it looked free in Excel” customer embarrassments.
“Reservations, handover photos, and contracts finally live in one place - our desk stopped jumping between WhatsApp and spreadsheets.”